What is Sesame’s cancellation policy?

Sesame’s cancellation policy makes booking, canceling, and rescheduling easy. Sesame will honor a full refund for any of our appointments when canceled within the following time constraints:
- Virtual appointments: cancel up to 3 hours before the scheduled appointment.
- In-person appointments: cancel up to 24 hours before the scheduled appointment.
- All other appointments (including labs, imaging, and appointments that do not have a specific day or time at purchase): cancel up to 10 days after the purchase date once Sesame confirms with the provider that the appointment did not take place.

We are unable to offer refunds for the following:
- No-shows.
- Requests within 24 hours of your appointment time for in-person appointments.
- Requests within 3 hours of your appointment time for virtual appointment.s
- Requests to prescribe a particular medication or complete particular paperwork that is not accepted.
- Surgical procedures with confirmed scheduling.
- A lab must be completed within 7 days of purchase. Sesame cannot issue a refund after the 7-day window.
- Any refund request more than 10 days after the scheduled visit.

If you make a same-day appointment by mistake and need to cancel, Sesame will refund you if you request a cancellation within one hour of completing the purchase.